Operational playbook (one-page runbook)
Authentication and TLS
: If users are operating with non-English locale settings , certain configurations can prevent the connection from establishing correctly. valuntil FROM pg_user
The database server itself might be down, or network restrictions (firewalls/security groups) might be blocking the connection from the Cognos server. 2. Database Server & Connectivity Checks Human factors and communication
-- PostgreSQL SELECT usename, valuntil FROM pg_user; valuntil FROM pg_user
Human factors and communication
© 2026 Tom Johnson