Check if your local antivirus has quarantined any files in the TecDoc directory. 4. Reset or Update Configuration Files If the file is corrupted, you may need to restore it.

ApiUrl = "https://webservice.tecdoc.net/...", Username = "your_username", Password = "your_password" ;

Open the or Maintenance Utility found in the Start menu. Select Database Configuration .

: Verify that the database username, password, and port matches what is defined in the configuration file. 2. Locate and Fix the Configuration File

: Use the Internet Update feature ( Import > Internet update ) to ensure your catalog version and configuration files are not obsolete, as outdated data can lead to loading failures. When to Contact Support