Check the mailConfig.properties file located in C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc to see which email is configured for the "adminMailReciptants". Option 2: The Manual "Hack" (Using Older resetpass.bat )
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools resetpass.bat for symantec 14 download